A Full Day of Learning, Reflection, and Growth
On May 23, The top management of the French School of Shanghai (LFS) came together for a transformative full-day training focused on conflict management and effective communication. Led by Intandid, the session empowered LFS leaders and team members with proven tools to handle internal tension, align expectations, and foster a culture of psychological safety and trust.
Identifying the Roots of Conflict
The morning kicked off with an exploration of the coaching landscape—a framework that helps leaders identify the root causes behind workplace tension. Participants examined questions like:
- Is this conflict about unmet expectations?
- Are role boundaries unclear?
- Is there a deeper identity or values-based disconnect?
Understanding the “why” behind the conflict enables teams to respond with intention rather than reacting impulsively.
The Thomas-Kilmann Conflict Styles: Knowing Your Default
Next, we introduced the Thomas-Kilmann Conflict Mode Instrument (TKI)—a widely used model that maps out five typical approaches to conflict:
- Competing
- Avoiding
- Accommodating
- Compromising
- Collaborating
Each participant identified their default conflict style and reflected on when a shift in strategy might be more effective. The key takeaway? Conflict management isn’t about being soft or aggressive—it’s about flexibility and self-awareness.
Mastering Nonviolent Communication (NVC)
In the afternoon, attention turned to Nonviolent Communication (NVC), a four-step communication process created by Marshall Rosenberg. It helps individuals navigate high-stress conversations with empathy and clarity:
- Observation – What did I observe, without interpretation?
- Feeling – How do I feel in response?
- Need – What underlying need is being unmet
- Request – What specific, respectful request can I make?
The group practiced turning reactive language into constructive dialogue, a skill especially crucial for team leaders, educators, and parent-facing roles.
Roleplay with Professional Actors: From Theory to Practice
The highlight of the day? Live roleplay sessions with professional actors. Designed to simulate real workplace tensions, the sessions allowed staff to practice difficult conversations in a safe, supportive environment.
Scenarios included:
- Overburdened colleagues
- Unclear responsibilities
- Passive-aggressive dynamics
- Friction with external partners or parents
- Miscommunication between departments
Each scene began with a trigger line—like “Tu sais que je suis débordé(e), tu peux pas juste gérer ça tout(e) seul(e) ?”—and unfolded into an unscripted, emotionally charged exchange. Participants used their new tools in real time, receiving live feedback from facilitators and peers.
“The actors made it real. I was nervous, but now I feel better prepared for actual conversations with colleagues or parents.”
Key Takeaways from the LFS Team
Here are just a few insights shared by participants:
“I didn’t realize how often I mix judgments with facts. I’m leaving today more mindful and intentional.”
“I discovered I avoid conflict too much. Now I feel I can express myself without triggering unnecessary tension.”
“Practicing with actors helped me move from theory to confidence. I’ll use this immediately.”
Gratitude & What’s Next
A heartfelt thank you to the entire LFS staff for showing up with openness, courage, and a willingness to learn. And a special thanks to our professional actors, who brought vulnerability, humor, and depth to every scene.
At Intandid, we believe that when teams understand how to face conflict with clarity and compassion, they don’t just avoid problems—they build stronger, more collaborative cultures.
We look forward to continuing this journey with you in future sessions.
– The Intandid Team
Related Articles
Trust But Verify: The Importance of Background Checks and Reference Verifications
